SayPro Post-Crisis Evaluation Template

SayPro Templates to Use: Post-Crisis Evaluation Template

The Post-Crisis Evaluation Template is a crucial tool for gathering feedback and evaluating the effectiveness of SayPro’s crisis management and communication strategies. This form or survey allows SayPro to collect insights from both internal and external stakeholders, helping to identify areas for improvement and inform future crisis response strategies.

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Post-Crisis Evaluation Template

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SayPro Post-Crisis Evaluation Form

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Crisis Overview:

1. Crisis Type:
   (e.g., Product Recall, Customer Data Breach, Executive Scandal, etc.)
2. Date of Crisis Event:
   (Provide date or time period)
3. Primary Response Goal(s):
   (e.g., Customer Safety, Brand Protection, Regulatory Compliance, etc.)

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Section 1: Stakeholder Feedback

1. Crisis Communication Effectiveness

Please rate the following aspects of SayPro’s communication during the crisis on a scale of 1 to 5 (1 being Very Poor, 5 being Excellent):

• Clarity of the message:
  (Did SayPro communicate the issue in a clear and understandable manner?)
  [ ] 1 [ ] 2 [ ] 3 [ ] 4 [ ] 5
• Timeliness of the communication:
  (Did SayPro provide timely updates and responses during the crisis?)
  [ ] 1 [ ] 2 [ ] 3 [ ] 4 [ ] 5
• Empathy and tone of the message:
  (Was the messaging empathetic and aligned with customer concerns?)
  [ ] 1 [ ] 2 [ ] 3 [ ] 4 [ ] 5
• Transparency of information shared:
  (Did SayPro provide enough information to maintain trust?)
  [ ] 1 [ ] 2 [ ] 3 [ ] 4 [ ] 5
• Consistency across communication channels:
  (Did the messaging remain consistent across all platforms – social media, press releases, etc.?)
  [ ] 1 [ ] 2 [ ] 3 [ ] 4 [ ] 5

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2. Stakeholder Engagement

• How well do you feel SayPro engaged with affected stakeholders (customers, employees, etc.) during the crisis?
  [ ] Very Poorly [ ] Poorly [ ] Adequately [ ] Well [ ] Very Well
• Were your concerns addressed promptly and satisfactorily?
  [ ] Yes [ ] No
  If no, please explain why:

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3. Media Relations

• Was SayPro’s media coverage managed effectively?
  [ ] Yes [ ] No
  If no, what could have been done better?
• Did you feel that media coverage reflected SayPro’s response accurately?
  [ ] Yes [ ] No
  If no, please provide specific examples:

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4. Post-Crisis Communication

• How effective were SayPro’s post-crisis communication efforts in restoring trust and transparency?
  [ ] Very Poor [ ] Poor [ ] Adequate [ ] Good [ ] Excellent
• Were the actions taken after the crisis (e.g., product improvements, public apology, community outreach) aligned with the messaging?
  [ ] Yes [ ] No
  If no, explain why:

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Section 2: Internal Stakeholder Feedback (For Employees Only)

1. Employee Support During the Crisis

• Did SayPro provide adequate support to employees during the crisis?
  [ ] Yes [ ] No
  If no, what additional support could have been offered?
• Were employees kept informed about the situation and response efforts?
  [ ] Yes [ ] No
  If no, what information would have been helpful?

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2. Internal Communication Effectiveness

• Was internal communication clear and timely?
  [ ] Yes [ ] No
  If no, please provide details:
• Did you feel confident in communicating the company’s stance to external parties (customers, media, etc.)?
  [ ] Yes [ ] No
  If no, explain why:

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Section 3: Crisis Response Assessment

1. Response Time and Decision-Making

• How would you rate the speed of SayPro’s response to the crisis?
  [ ] Very Slow [ ] Slow [ ] Adequate [ ] Fast [ ] Very Fast
• Were decisions made with adequate consideration for all stakeholders?
  [ ] Yes [ ] No
  If no, what should have been done differently?

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2. Effectiveness of the Crisis Management Plan

• Did SayPro’s crisis communication plan appear to be followed effectively?
  [ ] Yes [ ] No
  If no, what deviations occurred?
• What aspects of the crisis management plan worked well?
• What aspects of the crisis management plan need improvement?

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Section 4: Suggestions for Future Improvement

1. What lessons should SayPro learn from this crisis?
2. How can SayPro improve its crisis communication strategy for the future?
3. Do you have any other suggestions or comments regarding the crisis response?

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Thank you for your time and valuable feedback. Your insights are essential to improving SayPro’s crisis management and communication strategies.

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Post-Crisis Evaluation Template – Example

For internal and external stakeholders:

1. Crisis Overview:
   • Crisis Type: Product recall due to a manufacturing defect.
   • Date of Crisis Event: February 15, 2025.
   • Primary Response Goal(s): Ensuring customer safety and restoring brand trust.
2. Stakeholder Feedback:
   • Crisis Communication Effectiveness: Rating scale from 1 (Very Poor) to 5 (Excellent).
   • Stakeholder Engagement: How well did SayPro address customer and employee concerns?
   • Media Relations: Did media accurately reflect the company’s actions?
3. Internal Stakeholder Feedback:
   • Employee Support During Crisis: Was adequate internal communication provided?
   • Internal Communication Effectiveness: Was there clarity and transparency throughout the crisis?
4. Crisis Response Assessment:
   • Response Time and Decision-Making: Speed and quality of crisis management decisions.
   • Effectiveness of Crisis Management Plan: Was the plan followed and executed efficiently?
5. Suggestions for Improvement:
   • What could SayPro have done better in crisis management?
   • Recommendations for future crisis communication efforts.

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The Post-Crisis Evaluation Template is designed to provide SayPro with in-depth insights into the strengths and weaknesses of the crisis response, enabling continuous improvement in handling future crises.