Table of Contents
1. Executive Summary.. 3
2. SayPro Services Overview… 5
3. Project Scope. 6
4. Deliverables. 9
5. Implementation Plan and Timelines. 12
6. Costing and Pricing Breakdown.. 15
7. Risk Management and Mitigation Plan.. 18
8. Conclusion and Call to Action.. 21
1. Executive Summary
SayPro appreciates the opportunity to respond to the City of Tshwane Metropolitan Municipality’s call for proposals to provide an online training platform for a period of three years. We recognize the City’s commitment to developing a highly skilled, capable, and innovative workforce to meet its service delivery objectives and socio-economic development mandates.
SayPro is an internationally recognized and accredited organization with over 13 years of experience in delivering cutting-edge online training solutions to public and private institutions, non-profit organizations, and international development agencies. Our track record includes service delivery to more than 100,000 individuals, 40 government departments, and 60 corporate businesses.
Our mission aligns with the City’s objectives to:
Strengthen internal human capital,
Bridge the gap in scarce and critical skills,
Enable practical exposure and continuous professional development,
Ensure that employees are empowered to meet modern-day municipal demands.
SayPro’s solution includes the deployment of a robust online training platform that offers unrestricted access to training interventions for between 3,000 and 11,000 employees per year, for a duration of three years. The platform will support continuous learning, professional registration, and development across a wide range of domains such as project management, infrastructure, compliance, leadership, finance, data science, health, safety, and municipal-specific competencies.
Our proposal includes:
A user-friendly, accessible, and secure learning management system.
Content aligned with both municipal and national competency frameworks.
Continuous monitoring and evaluation for tracking progress and outcomes.
Mentoring and support for learners to ensure completion and impact.
SayPro offers a low-risk, high-impact solution that is scalable, cost-effective, and aligned with the City’s workforce development strategy. We are confident that this partnership will help the City of Tshwane Metropolitan Municipality build a resilient, capable, and future-ready workforce.
We look forward to engaging with you further to refine and implement this impactful initiative.
2. SayPro Services Overview
SayPro offers a range of services including online training, capacity building, mentorship, and consulting. Key focus areas include IT, Health, Marketing, Entrepreneurship, Financial Literacy, Engineering, and more. We deliver SETA-accredited programs and internationally certified training.
SayPro is a Social Development Institution committed to transforming lives through education, skills development, and empowerment initiatives. Over the years, SayPro has successfully:
Trained more than 120,000 individuals.
Partnered with over 40 government departments.
Supported over 60 corporate businesses and organizations.
SayPro operates across Africa, delivering tailored, impact-driven training and development solutions that meet the evolving needs of learners and institutions. Detailed documentation and samples of our work are available on our official website at www.saypro.online.
3. Project Scope
The City of Tshwane Metropolitan Municipality (CoT) seeks a subscription-based online training platform to provide continuous skills development opportunities for between 3,000 and 11,000 employees annually, over a three-year period. This platform must be accessible at any time and deliver relevant, accredited training programs to empower employees across various departments.
SayPro proposes to deliver a comprehensive online training ecosystem that meets and exceeds these requirements through a scalable, interactive, and outcome-driven solution.
Scope Overview
SayPro’s proposed solution will offer the following:
Unrestricted User Access: Annual access for 3,000–11,000 municipal employees with individual user profiles, allowing flexible learning schedules.
Extensive, Multi-Disciplinary Course Library: Covering both foundational and advanced topics relevant to public sector professionals.
Continuous Professional Development (CPD): Accredited modules tailored for municipal employees in the built environment, engineering, legal, environmental health, and administrative fields.
Government-Centric Training: Specialized programs addressing government operations and strategic needs, designed for a public sector environment.
Priority Training Categories
The following themes and areas are part of the required training interventions, including but not limited to:
Project and Infrastructure Management
Advanced and Infrastructure Project Management
Contract Management
Strategic Planning and Execution
Governance and Compliance
Internal Audit and Compliance
Fraud Investigation and Forensic Auditing
Consequence Management
Risk and Records Management
Leadership and Human Capital
Leadership, Management, and Supervisory Training
Coaching and Mentoring
Change Management
Performance Management
Finance and Asset Management
Financial Planning and Governance
Public Private Partnerships (PPP)
Supply Chain and Cost Management
Asset and Property Management
Information Technology and Data Science
Cybersecurity, ICT Systems, and Network Management
Data Engineering, Data Science, AI & Machine Learning
Analytics (Descriptive, Predictive, Prescriptive)
Digital Literacy and Social Media Skills
Environmental and Health Sciences
Occupational Health, Safety, and Medicine
Environmental Health, Air Quality, Water Safety
Veterinary and Nature Conservation
Disaster Services and Emergency Rescue
Engineering and Built Environment
Structural, Geotechnical, Road, and Stormwater Engineering
Urban Design, GIS, Spatial and Regional Planning
Land Development and Infrastructure Assessment
Specialized Municipal Skills
Library Sciences and Cataloguing
Construction and Renewable Energy Artisanship (HVAC, Electricity, Electronics)
Traffic and Transport Economics
Facility and Fleet Management
Key Deliverables
Deployment and management of an enterprise-level online training platform.
Curation and customization of courses to meet CoT’s strategic and operational needs.
User support, technical assistance, and administrative services.
Integration of progress tracking, analytics, and certification.
Quarterly reports and insights on skills development impact and participation.
SayPro’s end-to-end platform solution will equip municipal staff with the tools, knowledge, and professional credentials necessary to drive performance, compliance, and innovation across departments.
4. Deliverables
The platform will include a full course library, specialized training in scarce skills areas (internal audit, forensic auditing, occupational health, data analytics, engineering, etc.), CPD tracking, mentoring support, and career advancement tools.
SayPro’s proposed online platform will provide the following deliverables in line with CoT’s requirements:
4.1 Key Features of the Platform
Extensive, Continuously Updated Course Library
Access to thousands of accredited, modular courses with video, quizzes, eBooks, and simulations.
Includes critical scarce skills training in sectors outlined by CoT.
Custom-Built Municipal CPD Programmes
Internal Audit CPD, Engineering Candidacy Programmes, Municipal Law, and Forensic Auditing.
Alignment with ECSA, SACPLAN, SAICA, and other professional councils.
Specialized and Scarce Skills Training Content
Focus areas such as:
Machine Learning, Deep Learning, AI
Data Science, Data Engineering, Data Analytics (Descriptive to Prescriptive)
Built Environment Disciplines: Stormwater Engineering, Roads, Structural, HVAC
Health & Environment: Water Quality, Air Pollution, Occupational Medicine
Energy Services: Renewable Energy, HVAC, Electricity, Electronics
Digital Skills: Social Media, GIS, Animation, Cybersecurity
Tracking, Monitoring, and Reporting Dashboard
Full learner and performance analytics dashboard.
Departmental reporting, CPD tracking, user certifications, and completion analytics.
Integration with City HR or ERP systems upon request.
Mentorship and Coaching Modules
Leadership development and on-demand mentoring support content.
Virtual and blended coaching solutions for managers and team leaders.
Multi-Format Learning Delivery
Courses available in audio, video, reading materials, case studies, and simulations.
Compatible across mobile, tablet, and desktop devices.
Certification and Accreditation
Courses certified under SETA, Oracle, CompTIA, Microsoft, and international bodies.
Automatically issued digital certificates and micro-credentials for each course/module.
Learner Support and Helpdesk
24/7 technical and learner support.
Access to trainers, mentors, and learning assistants.
4.2 Sample Topics Aligned with COT Scarce Skills
Category
Example Courses
Governance & Leadership
Good Governance, Strategic Planning, Change Management
Financial & Asset Management
CA Fundamentals, Costing, PPP Finance, Performance Auditing
Engineering & Built Environment
Water Engineering, Industrial & Geotechnical Engineering
ICT & Data Science
AI, Machine Learning, Data Analysis, Cybersecurity
Environmental & Health
Air Pollution, Occupational Medicine, Environmental Law
Municipal-Specific CPD
ECSA-aligned Engineering Candidacy Support, Legal Training, Risk Assessment
SayPro guarantees the seamless rollout and management of the platform, including learner onboarding, tech support, data privacy compliance (POPIA), and monthly/quarterly progress reviews.
5. Implementation Plan and Timelines
– Month 1: Platform setup, stakeholder onboarding, technical integration, user orientation.
– Months 2-3: Full deployment of training programs, continuous support.
– Months 4-36: Ongoing training, mentoring, performance monitoring, annual evaluations, continuous improvement.
5. Implementation Plan and Timelines
SayPro will execute a phased implementation strategy designed to ensure a seamless, efficient, and impactful rollout of the online training platform to the City of Tshwane Metropolitan Municipality. The project will be delivered in five key phases over the initial onboarding period, with continued support and updates throughout the three-year contract.
Phase 1: Project Inception and Planning (Month 1)
Kick-off Meeting with City of Tshwane project stakeholders
Signing of Service Level Agreement (SLA)
Finalization of project scope and deliverables
Appointment of dedicated SayPro Project Manager and Implementation Team
Detailed project plan with defined KPIs and reporting structure
CoT employee and department needs analysis and learning path mapping
Timeline: Week 1 – Week 4
Deliverables: Inception Report, Project Charter, and Implementation Plan
Phase 2: Platform Customization and Integration (Month 2)
Configuration and branding of the SayPro platform to align with CoT’s visual identity
Upload of customized training modules tailored for municipal departments
Integration with City HR systems or single sign-on (SSO) environment (if required)
Setup of reporting dashboards and user management systems
User role configurations for admins, managers, and learners
Timeline: Week 5 – Week 8
Deliverables: Customized CoT Online Platform, Admin Portal, and Department Profiles
Phase 3: Training Rollout and User Onboarding (Month 3–4)
Onboarding of initial pilot group (500–1,000 employees) across priority departments
Training of CoT internal platform administrators and HR champions
Learner orientation sessions, platform navigation tutorials, and helpdesk activation
Gradual rollout to remaining employees over the next 2 months
Initial evaluation of user engagement and feedback
Timeline: Week 9 – Week 16
Deliverables: User Access, Orientation Materials, Helpdesk Support, Training Schedule
Phase 4: Full Implementation and Live Operation (Month 5 onwards)
Full platform access for all 3,000 to 11,000 employees
Ongoing support, helpdesk, and technical assistance
Monthly reports to HR and Department Heads
Bi-annual feedback collection and satisfaction assessments
Ongoing CPD course updates and new module uploads aligned with City priorities
Timeline: Month 5 – Month 36
Deliverables: Monthly Training Reports, CPD Status Reports, Quarterly Impact Reviews
Phase 5: Monitoring, Evaluation, and Continuous Improvement (Throughout Project)
Real-time tracking of:
Course completion rates
Learner engagement analytics
Certification achievements
Departmental training progress
Quarterly meetings with CoT to review progress and revise training paths
Annual review to identify emerging training needs and update course catalogue
Timeline: Continuous
Deliverables: Evaluation Reports, Annual Review Reports, Updated Learning Strategy
Key Milestones
Milestone
Timeline
SLA Finalization and Kickoff
Month 1, Week 1
Platform Setup and Customization Complete
End of Month 2
First Phase Onboarding Complete
Mid Month 4
Full Staff Rollout Complete
Start of Month 5
First Quarterly Review
End of Month 6
First Annual Impact Evaluation
End of Month 12
Final Annual Report and Exit Plan
End of Year 3
SayPro is fully equipped with the resources, technical capability, and experience to ensure a high-quality, secure, and sustainable training solution. Our dedicated team will be available for ongoing support, issue resolution, and strategic guidance throughout the project lifecycle.
6. Costing and Pricing Breakdown
SayPro offers a transparent and cost-effective pricing model that aligns with the City of Tshwane Metropolitan Municipality’s vision for value-based service delivery and scalable access to digital skills training. The proposed pricing structure is based on a subscription-based model that ensures access, flexibility, and long-term sustainability.
6.1 Pricing Model Overview
Component
Unit Cost (ZAR)
Estimated Quantity
Total Cost (ZAR)
Platform Access per User (Annual)
R850
3,000 – 11,000 users
R2,550,000 – R9,350,000 per year
User Onboarding & Orientation
R150
3,000 – 11,000 users
R450,000 – R1,650,000 (once-off)
System Setup & Customization
Fixed Fee
1
R250,000
System Integration & SSO (optional)
Fixed Fee
1
R100,000
Annual Maintenance & Updates
Annual Fee
3 years
R300,000 (R100,000/year)
Helpdesk & Technical Support
Annual Fee
3 years
R450,000 (R150,000/year)
Content Development (Customized CPD Courses, Municipal Specific Modules, etc.)
R100,000 per batch of 10 courses
4 batches/year
R400,000/year = R1,200,000 for 3 years
6.2 Total Estimated Costs (Over 3 Years)
Item
Cost Range (ZAR)
Platform Subscription (3 Years)
R7,650,000 – R28,050,000
One-time Setup and Onboarding Fees
R800,000 – R2,000,000
Support, Maintenance & Upgrades (3 Years)
R750,000
Custom Course Development (CPD, scarce skills, municipal focus)
R1,200,000
📌 Grand Total Estimated (3-Year Contract):
R10,400,000 – R32,000,000 (depending on total user enrollment and service level customization).
6.3 Optional Add-On Services (Available Upon Request)
Service
Cost (ZAR)
Data Analytics Dashboard Customization
R75,000
Mobile App Development for Platform Access
R180,000 (once-off)
Quarterly Onsite Training Workshops
R40,000 per session
AI-Based Personalized Learning Paths
R120,000 annually
6.4 Payment Terms
Invoices will be issued annually based on the number of users onboarded.
Setup, onboarding, and customization fees will be invoiced upon contract signing.
A 10% discount will apply for upfront 3-year payment.
SayPro is VAT registered; all prices exclude VAT.
6.5 Value for Money
SayPro’s pricing structure ensures:
Access to over 1,000+ courses across multiple disciplines.
Dedicated support and account management.
Custom municipal-focused content and CPD-certified courses.
Reporting and real-time performance dashboards.
Scalability from 3,000 to 11,000 users over time.
7. Risk Management and Mitigation Plan
SayPro will implement robust monitoring, a risk register, and real-time response plans. Key risks include platform downtime, data security, content quality, and change resistance. Our ISO and POPIA compliance ensure full data protection and operational continuity.
SayPro recognizes the importance of proactively identifying, assessing, and mitigating potential risks to ensure the successful implementation and operation of the online training platform. Our approach to risk management integrates industry best practices, continuous improvement, and alignment with the public sector’s compliance requirements.
7.1 Risk Identification, Assessment, and Control
Risk
Probability
Impact
Mitigation Strategy
Low User Engagement or Adoption
Medium
High
– Conduct user orientation & awareness sessions
– Provide 24/7 user support
– Integrate gamification and rewards
Technology Downtime or Platform Failure
Low
High
– Utilize a cloud-based infrastructure with 99.9% uptime guarantee
– Implement backup & recovery procedures
Security Breaches and Data Privacy Issues
Low
High
– Employ end-to-end encryption
– Regular security audits
– Adhere to POPIA and GDPR regulations
Slow Response to Technical Issues
Medium
Medium
– Offer SLA-backed technical support
– Provide dedicated account manager
– Escalation protocols in place
Content Relevance and Quality Issues
Low
Medium
– Use expert content creators
– Continuous course updates and quality checks
– Regular stakeholder feedback
Inadequate Skills Transfer to Learners
Medium
Medium
– Combine theory with practice
– Offer scenario-based learning, mentoring, and practical tasks
Over- or Under-Subscription (User fluctuation)
Medium
Medium
– Flexible licensing model with scalable access
– Monitor usage patterns and optimize license allocation
Integration Challenges with City IT Systems
Medium
Medium
– Engage City’s IT department early
– Conduct compatibility testing and offer API integration support
Non-compliance with Regulatory Requirements
Low
High
– Continuous alignment with national legislation and professional body standards
– Regular compliance reviews
Change Management Resistance
Medium
Medium
– Provide change management workshops
– Engage internal champions
– Communicate clear value proposition
7.2 Risk Monitoring and Review
SayPro will implement the following to monitor and mitigate risks effectively:
Monthly Risk Review Reports: Document risk status, response effectiveness, and mitigation plans.
Risk Register Maintenance: An up-to-date risk log to track ongoing issues and outcomes.
Governance Framework: Monthly project steering committee meetings with the City of Tshwane to review risks and make decisions.
Client Escalation Matrix: Clear protocols to handle urgent issues in real time.
7.3 Disaster Recovery and Business Continuity Plan
SayPro’s platform is hosted in a secure cloud infrastructure with:
Automatic daily backups
Geo-redundant storage
Disaster Recovery Plan (DRP) with a 4-hour recovery time objective (RTO)
Business Continuity Plan (BCP) to ensure uninterrupted learning in the event of major disruptions
7.4 Compliance and Certification
SayPro’s platform and operations comply with:
POPIA (Protection of Personal Information Act)
ISO/IEC 27001 for information security
GDPR (General Data Protection Regulation)
SETA, SAQA, and other accrediting bodies’ standards
By taking a comprehensive approach to risk, SayPro ensures that the City of Tshwane Metropolitan Municipality receives a reliable, compliant, and results-driven solution that supports its strategic objectives for capacity building and digital transformation.
8. Conclusion and Call to Action
SayPro appreciates the opportunity to submit this proposal for the provision of a comprehensive, flexible, and impactful online training platform for the City of Tshwane Metropolitan Municipality. Our extensive experience, established credibility, and proven track record in delivering high-quality, scalable training solutions uniquely position us to support the City’s strategic goals of skills development, organizational capacity building, and service excellence.
We understand the dynamic and complex environment in which the Municipality operates and are fully committed to delivering a platform that:
Caters to over 11,000 users over a three-year period
Offers access to high-quality, accredited and relevant training
Integrates technical, management, compliance, and leadership development
Ensures continuous professional development (CPD) for municipal staff
Provides real-time monitoring, reporting, and learner support
Through our innovative approach, certified content, and agile support, SayPro will help build a workforce that is not only skilled and competent, but future ready. We are confident in our ability to partner with the City of Tshwane to deliver a tailored solution that exceeds expectations and empowers municipal personnel at every level.
Next Steps
We welcome the opportunity to:
Participate in presentations, interviews, or further discussions
Demonstrate the platform capabilities through a live demo or sandbox access
Engage in negotiations to finalize implementation details and contractual terms
SayPro is ready to begin this journey with the City of Tshwane and looks forward to formalizing a long-term, impactful partnership that contributes to the City’s vision for professional and service excellence.
Should you have any questions or require additional documentation or clarifications, please do not hesitate to contact us at any time.
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